Refund policy

Last Updated: June 2026

At Metal 31, customer satisfaction is important to us. Please read our return and refund policy carefully.

Returns

We accept returns within 7 days of delivery if:

The item is damaged upon arrival.

You received the wrong item.

The product has a manufacturing defect.

To request a return, please contact us with:

Order number

Photos or videos of the product

Reason for return

Non-Returnable Items

We do not accept returns for:

Change of mind

Incorrect size selected by the customer

Products damaged due to misuse

Personalized or customized products

Refunds

Once the returned item is inspected and approved, refunds will be processed within 5–7 business days to the original payment method.

Damaged or Incorrect Products

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos/videos.

Cancellation Policy

Orders can be cancelled only before dispatch. Once shipped, cancellation requests cannot be accepted.